REFUND TERMS
Great Nigeria Network (GNN)
Managed by YERENWG VENTURES
At GreatNigeria.net, we aim to ensure customer satisfaction with the services and products offered on our platform. Please carefully review our refund terms to understand your rights and our policies regarding refunds.
1. Refund Eligibility
Refunds may be issued under the following conditions:
- You have purchased a subscription or service, but the service was not delivered as promised.
- The product or service is defective or does not meet the specifications described.
- A refund request is made within the eligible refund period (see Section 3).
2. Non-Refundable Items
The following are non-refundable:
- Fees for one-time services already rendered.
- Subscription fees after the service has been accessed or used.
- Any charges related to administrative or processing fees.
3. Refund Period
Refund requests must be submitted within 14 days of the original purchase date. Requests made after this period will not be considered, except in exceptional circumstances at the sole discretion of YERENWG VENTURES.
4. Process for Requesting a Refund
To request a refund:
- Email our support team at [Insert Email Address] with the subject line "Refund Request".
- Provide your purchase details, including the order ID, date of purchase, and the reason for your refund request.
- Allow 7-10 business days for us to review your request and respond.
5. Refund Approval and Processing
- Approved refunds will be processed back to the original payment method used during the purchase.
- Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
6. Partial Refunds
In some cases, a partial refund may be granted based on the nature of the service used or product purchased. This will be assessed on a case-by-case basis.
7. Cancellation of Subscriptions
- Subscriptions can be canceled at any time, but refunds will only be issued for unused portions of the subscription period, subject to approval.
- If the subscription has already been accessed, no refund will be granted for the current billing cycle.
8. Disputes
If you are not satisfied with the resolution of your refund request, you may contact us to escalate the matter. We are committed to addressing all concerns in a fair and timely manner.
9. Changes to Refund Policy
GreatNigeria.net reserves the right to modify this Refund Terms policy at any time. Changes will be effective immediately upon posting on this page.
Contact Us
For questions about our refund policy, please contact us:
YERENWG VENTURES
C17 Peace Street, Elsalem Estate, Lugbe, Abuja, Nigeria
Email: info@greatnigeria.net
